At AGARWAL INC., we are committed to delivering your products safely and on time. This Delivery Policy outlines how we process, dispatch, and deliver your orders placed through our website [insert your website URL].
1. Order Processing
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Orders are processed within 1–2 business days after successful payment confirmation.
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Orders placed after working hours or on weekends/public holidays will be processed on the next business day.
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Once your order is processed, you will receive an order confirmation email and a tracking ID once the item has been dispatched.
2. Delivery Time
Estimated delivery time depends on your location:
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Metro Cities: 3–5 business days
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Other Locations: 5–8 business days
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Remote Areas: Up to 10 business days
Delivery timelines are estimated and may vary due to unforeseen circumstances like weather conditions, courier delays, or public holidays.
3. Shipping Partners
We have partnered with reliable courier and logistics services to ensure fast and secure deliveries.
All shipments are trackable using the tracking number provided via email or SMS.
4. Delivery Charges
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Free delivery is available for orders above [insert order value, e.g., ₹999].
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Orders below this value may attract a nominal shipping charge, which will be displayed at checkout.
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Any applicable delivery or handling fees are clearly shown before you confirm your order.
5. Order Tracking
Once your order has been shipped:
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You will receive a tracking number via email or SMS.
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You can track your order on our website or through the courier’s tracking portal.
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If you face any issues with tracking, please contact our support team at [insert email address].
6. Delayed Deliveries
We always strive for timely deliveries; however, delays may occur due to:
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Courier service issues
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Unforeseen weather conditions
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Incorrect delivery address or contact details
In such cases, we will notify you via email or phone with updated delivery information.
7. Address Accuracy
Please ensure that your shipping address, contact number, and pin code are entered correctly.
AGARWAL INC. is not responsible for delays or failed deliveries caused by inaccurate or incomplete addresses.
8. Failed Deliveries
If delivery attempts fail due to:
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Customer unavailability,
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Incorrect address, or
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Refusal to accept the package,
the order will be returned to us. Re-delivery can be arranged upon request, subject to additional shipping charges.
9. International Deliveries
Currently, we [insert one: “do not offer” / “offer limited”] international shipping.
If international shipping is available, the delivery time and charges will vary based on destination and customs requirements.
10. Damaged or Missing Packages
If your package arrives damaged or items are missing:
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Please contact us within 48 hours of receiving the order.
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Share images of the damaged packaging and product for verification.
We will investigate the issue and offer a replacement or refund as per our Return & Refund Policy.