Return & Refund Policy

We want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns, replacements, and refunds are handled for purchases made through our website [insert your website URL].

1. Eligibility for Return

You can request a return or exchange if:

  • The product is defective, damaged, or incorrect at the time of delivery.

  • The product is unused, in its original packaging, and in resalable condition.

  • The return request is raised within [insert number of days, e.g., 7 or 10 days] of receiving the order.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as “Non-returnable” on the product page

  • Items that have been used, washed, or altered

  • Perishable goods or consumable items (e.g., food, personal care products)

  • Gift cards, downloadable software, or digital products

3. Return Process

To initiate a return:

  1. Contact our support team at [insert email address] or [insert phone number] within the return window.

  2. Provide your order number, reason for return, and supporting photos (if applicable).

  3. Our team will review your request and confirm eligibility.

  4. Once approved, you will receive return shipping instructions.

Please ensure the item is packed securely to avoid damage during return transit.

4. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.

  • If the return is due to other reasons (e.g., change of mind, wrong size ordered), the customer will bear the return shipping charges.

5. Refunds

Once we receive and inspect your returned item:

  • We will notify you via email or phone regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days and credited to your original payment method.

  • Shipping and handling charges (if any) are non-refundable, unless the return is due to our error.

6. Replacement / Exchange

If you prefer a replacement instead of a refund:

  • We will send a replacement product (subject to availability) once the returned item is received and verified.

  • If the product is out of stock, we will issue a full refund instead.

7. Late or Missing Refunds

If you haven’t received your refund after the mentioned time frame:

  • First, check your bank or payment account again.

  • Then contact your bank or credit card company—it may take additional time before your refund is officially posted.

  • If you still haven’t received your refund, please contact us at [insert support email].

8. Damaged or Incorrect Products

If you receive a damaged or wrong product:

  • Notify us within 48 hours of delivery.

  • Share images or videos of the damaged/incorrect item along with the order ID.

  • We will arrange a replacement or full refund as per your preference.

9. Cancellation Policy

Orders can be canceled before they are shipped.
Once shipped, the order cannot be canceled. You may still request a return once the item is delivered.