At AGARWAL INC., we aim to provide a smooth and reliable shipping experience for all our customers. This Shipping Policy explains how we handle shipping, delivery timelines, and related procedures for all orders placed through our website [insert your website URL].
1. Order Processing Time
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All orders are processed within 1–2 business days after successful payment confirmation.
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Orders placed on weekends or public holidays are processed on the next working day.
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Once your order is processed and shipped, you will receive a shipping confirmation email along with a tracking number.
2. Shipping Coverage
We currently ship orders across India through trusted delivery partners.
If we are unable to deliver to your pin code, we will inform you immediately and issue a full refund (if payment was already made).
International shipping – [insert your condition: e.g., “Currently, we do not offer international shipping.” or “Available to select countries; additional charges apply.”]
3. Shipping Charges
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Free Shipping on orders above [insert amount, e.g., ₹999].
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For orders below that value, a nominal shipping fee (displayed at checkout) will be applied.
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Any applicable taxes or duties will be clearly shown before payment confirmation.
4. Estimated Delivery Time
The estimated delivery time depends on your location:
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Metro Cities: 3–5 business days
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Other Cities / Towns: 5–8 business days
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Remote Areas: Up to 10 business days
Note: Delivery times may vary due to courier delays, weather conditions, holidays, or unforeseen issues.
5. Tracking Your Order
Once shipped, you’ll receive a tracking number via email or SMS.
You can use this number to track your order through our courier partner’s website or via the tracking section on [insert your website URL].
If you face any issues tracking your order, please contact our support team at [insert email address].
6. Order Packaging
We ensure all products are packed safely and securely to prevent any damage during transit.
Each package is sealed and inspected before dispatch.
7. Delays in Shipping
While we strive to deliver your products on time, some factors may cause delays, such as:
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Unforeseen courier issues
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Incorrect or incomplete address
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Natural calamities or political disturbances
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High order volume during festivals or sales
In case of any delay, our team will keep you informed via email or phone.
8. Undeliverable Packages
If the courier service is unable to deliver your package due to:
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Incorrect address details
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Customer unavailability
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Refusal to accept the order
The product will be returned to us. A re-delivery can be arranged upon your request, but additional shipping fees may apply.
9. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours of delivery.
Provide photos of the packaging and product so we can quickly investigate and resolve the issue in line with our Return & Refund Policy.